Support Engineer/Senior Support Engineer
Location: Remote – Americas | Department: Subscription Services
MariaDB is making a big impact on the world. Whether you’re checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout – MariaDB is the backbone of applications used everyday. Companies small and large, including 75% of the Fortune 500 run MariaDB, touching the lives of billions of people. With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely positioned as the leading database for modern application development.
As a MariaDB Technical Support Engineer, you directly interface with our customers each and every day. You directly help their business, users and customers to succeed and grow.
Our customers use MariaDB Server; MaxScale; Column Store; Galera Cluster; ClustrixDB; client connectors for C, Java, ODBC, and other programming languages and environments; and new and emerging technologies made available through MariaDB Server. They use other open source technologies, Linux, Windows and other operating systems. Their servers are deployed on premise, in the cloud, in virtual servers and containers and on physical servers.
We believe Technical Support is not just a job, but a calling. Our model is unconventional: we do not view Support as merely a “cost center”, the unfortunate byproduct of creating products. We do not frustrate our customers or our engineers with scripts that must be parroted and “tiers” that must be escalated through to find someone who can solve an issue. We spend most of our time solving issues that go far beyond simple “break/fix” support or documentation lookup. Our goal is to provide the very best support experience across any industry, and we achieve that by hiring and empowering the very best in the world.
As a MariaDB Technical Support Engineer you are vital to a customers’ success in this challenging, complex, and ever-changing technology landscape. You’re expected to deliver expert-level technical support services to worldwide customers, across our entire portfolio of supported products. Support services range from software usage and best practices, to service restoration and performing tuning. You will utilize advanced troubleshooting skills and creative problem-solving capabilities and you must be self-motivated and capable of working autonomously.
Because we must provide coverage to our customers 24x7x365, this position does occasionally involve work on nights, weekends, and holidays, however we leverage our global team to minimize this impact as much as possible.
If you have a true passion for helping customers succeed and feel rewarded by solving complex problems, if you enjoy challenges, then join the MariaDB Technical Support team today.
Remote – Americas
What’s in it for you?
Impact the world of technology by pushing the boundaries of technology and business models, working at MariaDB. Be part of a game-changing organization that encourages outside-the-box thinking and empowerment, and is truly shaping the future of the software industry. You’ll be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities. We provide a very competitive compensation package, 25 days paid annual leave (plus holidays), medical/dental/vision insurance, stock options, 401(k), a massive degree of flexibility and freedom, and more.
MariaDB does not sponsor work visas or relocation.
MariaDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MariaDB is an equal opportunities employer.